The NDIS is designed to give you choice and control over the supports you receive. That includes the freedom to decide who supports you, how those supports are delivered, and whether your current provider is still the right fit for your needs.
There are many reasons someone might choose to change NDIS providers. Your circumstances may have changed, your goals may have shifted, or you may simply be looking for support that feels like a better fit.
We also know that finding a new provider and making the switch can feel like a lot to manage. As a registered NDIS provider, Ability Action Australia understands how the process works and how important it is for the transition to feel clear and well supported. Below, we explain what changing NDIS providers can involve and what to keep in mind, so you can move forward with confidence and find support that works for you.
Why change NDIS providers?
Deciding to change NDIS providers can feel like a big step, and it’s normal not to know where to start. It’s important to know that if you want to change your NDIS provider, you don’t need to justify your decision. Under the NDIS, you have the right to choose the provider that best suits your needs.
Reasons you may want to change your provider include:
- You’ve relocated and would prefer a provider closer to home.
- Your goals have changed and your current provider no longer offers the supports that best match your needs.
- You’re unhappy with how your services are being delivered.
- Your provider has changed management and the new approach no longer feels like the right fit.
Your NDIS support should make you feel confident, respected and understood. If that’s not your experience, it’s okay to explore other options.
How to find a good provider
When comparing NDIS providers, it can help to focus on two things: whether the provider is trustworthy and whether they’re the right fit for your NDIS goals, preferences and support needs.
Are they a provider you can trust?
A good provider should be professional, transparent and committed to safe, high-quality support. Here are a few things to look for:
Are they a registered NDIS provider?
Registered NDIS providers must meet strict government safety and quality standards. They are audited and regulated by the NDIS Quality and Safeguards Commission and must follow clear practice standards. They also cannot charge above the NDIS Pricing Arrangements and Price Limits. For many participants, choosing a registered provider offers added peace of mind around safety, accountability and participant protections.
How do they deliver supports?
It’s worth looking at the qualifications and experience of their team, as well as how supports are delivered. Do they employ appropriately qualified or trained professionals? Do they offer the types of services you need? Clear communication, involving participants in decisions, and using evidence-informed practices are all positive signs. It can also be helpful to look at a clinician’s profiles so you can get a better sense of their experience and areas of interest. At Ability Action Australia, you can do this through our clinician directory.
How long have they been established?
Experience can be a helpful indicator of stability and service quality. While newer providers can still offer excellent support, an established, national provider may also have the scale, clinical depth and support systems needed to deliver high-quality services consistently. This can include access to broader multidisciplinary expertise, clinical supervision, and strong quality and safeguarding processes that support safe, reliable care.
Can they support your goals and needs?
Just as importantly, the provider should feel like the right fit for you.
Do they offer the supports I need?
Make sure the provider delivers the services that align with your goals and funded supports. You can explore the range of services offered by Ability Action Australia to see how different services may help you achieve meaningful progress.
Have people with similar goals had positive experiences?
Reviews, testimonials and participant stories can give you a better sense of what it’s like to work with a provider. They may also show how the provider supports people with similar goals or needs. At Ability Action Australia, we believe in sharing participant stories, so you get a clear picture of how we could work together.
Do they have availability?
It’s important to ask whether they have capacity or whether there is a waitlist for the service you need. Timely access to support can make a big difference. If you need therapy or positive behaviour support, you can explore Ability Action Australia’s availability.
Where and how do they deliver services?
Think about what will work best for you. That might be support at home, in the community, in a clinic, or via telehealth. Flexible service delivery can make it easier to access support in a way that fits your needs, preferences and everyday life.
To check whether Ability Action Australia offers services near you, use the Find a clinic or service area tool.
Taking the time to look at these factors can help you choose a provider that is trustworthy but also feels like the right fit for you.
How to change NDIS providers
If you’ve decided to change NDIS providers, the process can be quite straightforward. Before getting started, it’s a good idea to check your current provider’s Service Agreement for any cancellation or notice periods. This will help you understand how much notice you need to give and whether there is anything you need to wrap up before services end.
Here’s a step-by-step guide to help you through the process of changing NDIS providers:
- Notify your provider in writing
Let your provider know that you would like to stop services. It’s best to do this by email, as it gives you a written record of your request. Be clear about your intended end date and make sure it aligns with any required notice period. - Receive acknowledgement of your request
Your provider should confirm your request in writing. They may also ask you to complete a cancellation form or follow a few formal steps to end the Service Agreement. - Pay any outstanding invoices
Make sure any invoices are paid in line with your agreement. This will avoid delays or issues as you move to a new provider. - Request any relevant documentation
Ask for copies of any relevant reports, assessments, progress notes or documentation related to your care. Having this information can support continuity when transitioning to a new provider. - Cancel future bookings in the NDIS portal
Ask your provider to cancel any upcoming service bookings in the NDIS portal. This helps make sure your funding is available for your new provider without delays.
Can someone else notify my provider on my behalf?
Yes. If you feel uncomfortable having that conversation yourself, you can ask someone you trust to support you. This could be a family member, friend, nominee or Support Coordinator.
Why choose Ability Action Australia?
If you’re thinking about switching NDIS providers, it’s important to find a team that understands your goals, respects your choice and involves you in decisions. Here are a few reasons why Ability Action Australia might be the right fit for you.
Achieve your goals
Local clinicians
Multidisciplinary Care
Multidisciplinary care is when a team of health professionals with different skills collaborate to support as many of your needs as possible. Our multidisciplinary team can support you reach your goals!
Our Services
Occupational Therapy
Speech Pathology
Positive Behaviour Support
Physiotherapy
Exercise Physiology
Psychology
Early Childhood Approach
Youth Employment Support
Employment-related Assessment and Counselling
Functional Capacity Assessments
