Frequently Asked Questions

Ability Action Australia is a registered provider of NDIS services. Our services include:

• Occupational Therapy
• Exercise Physiology
• Physiotherapy
• Psychology
• Positive Behaviour Support
• Employment-related Assessment, Counselling and Advice
• School Leaver Employment Support
• Functional Capacity Assessments

Depending on your own needs, our services can help you with everyday living, independence, development, mental health, behaviour, mobility and access. We can show how exercise can benefit your overall health and wellbeing, and function. We can help determine what technology, equipment or aids might be appropriate or how to modify your home. We can also support you to establish your best pathway to employment and set you up for job success.

All of the services that we provide to you are delivered by highly qualified clinicians who are focused on great service and the best possible outcomes to reach your goals.

It is easy to request a service from Ability Action Australia. You can:

• Fill out and submit our online referral form
• Call our concierge service on 1800 238 958 to talk to us, Monday to Friday, 9am – 5pm EST or request a call back at a time that is suitable for you
• Email us at hello@abilityactionaustralia.com.au with your details and the support you need

No matter how you choose to get in touch with us, we will review your request and get back to you within 24 hours on the next working day to get underway.

We are predominantly a mobile service, with a large network of clinicians attending people’s homes to deliver occupational therapy, exercise physiology, physiotherapy, psychology, Positive Behaviour Support and employment-related services to NDIS participants. We also have clinics in each state. This means that you can choose whether to attend one of our local clinics, or have our clinician come to your home.

To find the Ability Action Australia clinic that is located nearest to you and view our service regions, we have a helpful clinic and service region locator on this website. Simply enter your postcode to check if we provide services in your area and to see the Ability Action Australia clinics near you. You can also view our clinics and service coverage by state.

Ability Action Australia has a large pool of clinicians to minimise waiting periods as much as possible (in many cases, our clinicians have immediate availability), so that our ability to support you is faster than industry average. However, depending on current demand, there can be a waiting period in some locations for some services.

Every week, we review clinician availability to provide our participants and other partners with the most up to date information. If you would like to check the availability of a clinician or service in your specific location, please contact our concierge service on 1800 238 958.

Occupational Therapists support people to live a more independent life. They can support your ability to perform everyday tasks in your home, improve access to your community, help you to explore housing or driving options or find out about technology that can assist you with mobility and access.

Occupational Therapy is a degree-based health profession, regulated by the Australian Health Practitioner Regulation Agency (AHPRA). Occupational Therapists use a whole person perspective to work with individuals, groups and communities to achieve optimal health and wellbeing through participation in the occupations of life.

The term ‘occupation’ is used to describe all the everyday things we do in our life roles, but also the things we do to be who we are, the things we do to create a meaningful life and to engage with wider society and culture.

Whatever you need, our Occupational Therapists will assess your situation and provide personalised services to help you do the things you want and need to do to, in the most effective way possible.

Exercise Physiologists use the power of exercise to help treat and manage specific conditions. They can help you to understand your condition and learn how best to manage and improve your health to become more independent and achieve your goals.

Ability Action Australia’s Exercise Physiologists are accredited through Exercise and Sports Science Australia (ESSA). They are equipped with the knowledge, skills and competencies to design, deliver and evaluate safe and effective exercise interventions to help with:

• Greater independence and the ability to achieve important life goals
• Improved mental health, wellbeing and self-esteem
• The ability to effectively self-manage your condition
• Improved mobility and physical function
• Pain reduction

A Functional Capacity Assessment (sometimes referred to as a Functional Capacity Evaluation) is an independent assessment of your function, capacity and needs. Its purpose is to make sure you have the right level of support and funding to achieve your goals and needs.

Ability Action Australia clinicians are trained to conduct objective assessments, using standardised measures where required. We take into account your function, supports and daily living, vocational and community abilities, and goals and aspirations.

Functional Capacity Assessments include a face-to-face or telehealth component, communication with involved parties (to ensure consent) and a report that is provided to both you the participant, and the NDIA. The process assists with decision making for the type and level of funding and supports under an NDIS plan.

We know that it is often easier to talk to someone to explain your needs or ask questions. That’s what our concierge service is all about. Concierge is a team of friendly customer service officers who are here to help you get the support you need from Ability Action Australia.

They can help you make a request for our service. They can let you know about local clinicians and services in your area. They can answer your questions about costs, waiting times or what to expect. The team are available from 9am to 5pm Monday to Friday. You can call the concierge on 1800 238 958 to request a call back at a time that is convenient to you or send them an email at hello@abilityactionaustralia.com.au

Yes. We understand that making the right match between you and your clinician is vital, and take great care to ensure your clinician is the perfect fit to support you.

Our concierge service is also available to help you get to know our clinicians and make a good match. There are lots of things that concierge will take into consideration on your behalf: location and availability, experience, skills and areas of specialty. They will also explore other factors that will help to make a great match: What about your favourite sports? Common interests and hobbies? Community connections? Please contact our concierge service on 1800 238 958 to learn more.

Many of our clinicians have experience working with children and teenagers of all ages, their families and support workers, within their home, school and community environments. You can talk to our concierge service on 1800 238 958 to be matched to a clinician with particular experience working with children.

For more information on our approach to working with children and our services, take a look at our children and adolescents page.

At Ability Action Australia, we want to be clear with you from the outset about our fees and charges, so that you always know what to expect. For the most up-to-date information on pricing, please visit our Fees and Funding page. We’ll discuss the costs associated with your services with you and any other relevant support parties before services commence, with these details documented in your Service Agreement.