At Ability Action Australia, we want to be clear with you from the outset about our fees and charges, so that you always know what to expect.
Hourly Rates
Let’s start with our hourly rates. We charge our therapeutic, positive behaviour and employment supports in line with the rules set out in the NDIS Pricing Arrangements & Price Limits.
Our hourly rates are:
| Occupational Therapy | $193.99 |
| Exercise Physiology | $166.99 (incl. GST) |
| Physiotherapy | $183.99 |
| Speech Pathology | $193.99 |
| Key Worker – Early Childhood Support | $193.99 |
| Therapy Assistant (Level 2) | $86.79 |
| Psychology | $232.99 |
| Counselling | $156.16 |
| Employment-related Assessment and Counselling | $193.99 |
| Positive Behaviour Support Specialist Behavioural Intervention Support Behaviour Management Plan |
$232.99 |
| School Leaver Employment Support | $530 (weekly charge) |
Note: Hourly rates may vary for remote and very remote regions. We will inform you when confirming your support.
What you may be charged for
Sessions
A session is the necessary time we need to provide you with great care. It includes two components:
- Face-to-face time: This is the time your clinician spends with you or your child whether that is in one of our clinics, in the community or via telehealth.
- Non-face-to-face time: The time your clinician spends preparing for your session, on follow-up documentation and sharing updates with your support network.
You clinician will recommend the type and frequency of sessions that best support your goals and stage of NDIS journey. Our clinicians always aim to stay within your allocated time, however, if a session runs longer, additional charges will apply.
70 minute session
50 minutes face-to-face
20 minutes non-face-to-face
80 minute session
60 minutes face-to-face
20 minutes non-face-to-face
90 minute session
60 minutes face-to-face
30 minutes non-face-to-face
120 minute session
90 minutes face-to-face
30 minutes non-face-to-face
Travel
When a clinician comes to see you in your home or at a location in the community, travel costs will apply. Travel costs include three components:
- Clinician travel time (labour) based on the hourly rate of their discipline.
Support category Total cost per session Occupational Therapy
Speech Pathology
Key Worker
Employment-related Assessment & Counselling$64.66 Exercise Physiology $55.66 Physiotherapy $61.33 Psychology
Positive Behaviour Support$77.66 Counselling $52.00 - Distance travelled (non-labour travel) charged at $1.35 per kilometre.
- Disbursements incurred such as parking, tolls or public transport costs.
These charges are within the NDIS Pricing Arrangements and Price Limits. If you don’t want to incur travel costs, you can choose to come to one of our clinics or use telehealth. Sessions in our clinics or via telehealth do not incur travel costs, while still providing you with the care you need to reach your goals.
Supporting activities outside session times
Some activities that support participants goals take place outside of your session time including:
- Report writing
- Development of a Schedule of Support and Support Plan.
- Quality Assurance: Senior clinicians reviewing reports/plans and case consultations to help you achieve your goals.
- Researching strategies and developing tailored resources.
- Reviewing reports and developing tailored strategies.
Our Cancellation Policy
We understand plans can change. Our cancellation policy ensures we can continue to provide reliable, consistent services to all participants.
In line with NDIS guidelines, if you cancel a session within two business days, you will be charged 100% of the session cost. Your clinician will still deliver the non-face-to-face component to support your goals, such as preparing resources or updating your support people. No travel fees will apply.
If you cancel while the clinician is already travelling to you or if you are not present within 30 minutes of the agreed appointment start time and location, you will be charged 100% of the agreed session cost including the face-to-face and non-face-to-face components, and travel costs, where relevant.
If you give more than two business days’ notice, there is no charge.
If you have any questions about service charges, please reach out to our friendly concierge team at 1800 238 958 or hello@abilityactionaustralia.com.au, we’re happy to assist you.
