We welcome your feedback
At Ability Action Australia, your opinion is important to us and we welcome your feedback, compliments and complaints. We strive to provide safe and quality services and encourage you to let us know when we have done a good job in supporting you or the participant that you are supporting / advocating for. We also want to know if there is something that we can improve upon.
Any feedback that you provide to us is handled in a confidential and sensitive manner and in no way will it affect your care or services. You are welcome to provide anonymous feedback, however this will mean that we will be unable to update you of any investigations or actions taken.
It’s easy to provide feedback to us
Feedback or complaints form
Managing your complaint
Our purpose is to support people to get more out of life today. If you are unhappy with any aspect of our service and have made a complaint, we will take this seriously and take action to fix any issues quickly and fairly.
If you have provided us with your details, we will contact you to acknowledge your complaint and ensure we understand the issue. Following this we will involve you in the resolution process and keep you updated on any actions taken to fix the situation to your satisfaction. If you are making a compliant on behalf of a participant or if they are affected by the issue you have raised, we will include them in the resolution process in an appropriate way that meets their needs (as relevant). We will also ensure that we apply any learnings from your feedback tio improve our services to all the participants we support.
Providing independent feedback
If you would like to speak to an independent third party, please contact the NDIS Quality and Safeguards Commission on 1800 035 544, or visit https://www.ndiscommission.gov.au/
