Ability Action Australia

NDIS Therapeutic Supports Provider

Hayleigh, Concierge Officer

Hayleigh McLean

Position: Concierge Officer

Hayleigh is a Concierge Officer with an acute understanding of the challenges faced by participants. Having spent four years working as a Disability Support Worker, she has supported adults living with intellectual and physical disability, along with mental health conditions.

Prior to working as a Disability Support Worker, Hayleigh worked as an Administrative Officer for a disability company – a role which gave her skills and experience directly transferable to her role as a Concierge Officer with Ability Action Australia. As an Administrative Officer, she was responsible for writing individual support plans, monitoring progress notes, actioning risk assessments and reporting restrictive practices to the NDIS Commission.

In her current position, Hayleigh acts as a first point of contact for participants, with her broad responsibility seeing her ensuring the smooth and efficient coordination of activities and services related to client care and support. Some of her day-to-day responsibilities include:

  • Communicating with clients, addressing inquiries and concerns
  • Assisting clients with the initial intake process
  • Managing and scheduling client appointments

“I love when you assist someone to achieve a goal they have been working towards. It is so rewarding to celebrate their wins together, no matter how big or small,” she says.


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