We’re a dedicated team of highly qualified allied health professionals. We’re local people, on the ground in your community, delivering allied health services that help NDIS participants get more out of life today. Make a referral to Ability Action Australia today or let our concierge service contact you at a time that suits.
Alison has been an Occupational Therapist for close to 15 years, working in various clinical and managerial positions within and outside the MedHealth group (the parent company of Ability Action Australia).
Alison works closely with other key leaders within Ability Action Australia to ensure services to NDIS participants are appropriate and of the highest possible standard.
Her broader experience includes:
- Managing rehabilitation and health services for specific populations, including Veterans and individuals with significant health and wellbeing challenges
- Developing systems and frameworks to deliver nationally consistent services that align with relevant standards and legislation
- Leading projects and initiatives that drive improved standards of practice for individuals experiencing barriers to their health and wellbeing
- Managing teams and mentoring others in their allied health career development
- Delivering client-centred and best practice evidence-based care to individuals with a myriad of health conditions and impairments
Dean is a Chartered Accountant with over 15 years professional experience within industry and public practice.
He has vast experience in business partnering from undertaking the annual budget, through to monthly analysis and recommendations.
He has been responsible for developing and managing streamlined support processes and is a champion of change management where he has created cultures of high performance and service excellence.
Dean has seen first-hand how difficult it can be for participants to successfully navigate the NDIS through his son John. This has ignited his passion and motivation for supporting people with disability.
Dean is a highly driven and energetic professional who believes in a person-centred approach to the NDIS which encourages the individual to make their own choices.
He is passionate about supporting all participants and their families to ‘get more out of life today.’
Melissa is a highly experienced manager with almost nine years’ experience in operational management and customer relations, supporting staff throughout their career as Allied Health Professionals within the MedHealth group (the parent company of Ability Action Australia).
She adopts a family-centric approach and has worked with individuals of all backgrounds.
Her broader experience includes:
- Developing new and maintaining existing relationships with all stakeholders
- Leading Allied Health Professionals throughout all stages of their career
- Managing budgeting and resourcing
- Providing one-on-one support to various business stakeholders
- Supporting Allied Health Professionals through their continuing professional development
- Attending and running community-based training sessions
Mervin is an accomplished talent acquisition professional with extensive experience in recruitment and candidate management.
A people person who enjoys building relationships and leading and inspiring a team, Mervin delivers excellent customer service to our stakeholders.
He is passionate about strategic sourcing strategies and enjoys developing and implementing innovative methods to meet our organisational objectives.
Mervin believes a career in disability services is like no other. Our team members at Ability Action Australia come to work each day to help people living with disability lead healthy, more independent lives.
With every day a chance to do something different and make a difference, Mervin is proud to be using his skills and knowledge to make a positive contribution to the disability sector.
Vicky’s responsible for building strong customer relationships and partnerships throughout Australia, and supporting NDIS participants to get more out of life today.
She’s always been passionate about making a positive impact. Vicky believes the great thing about supporting people in the NDIS is that it’s all about choice – understanding the needs of an individual and what they want and helping turn that into a reality for them.
Before joining Ability Action Australia she worked with mlcoa for seven years, firstly as the General Manager for NSW, and then as the National Account Manager.
Vicky’s achievements include:
- Developing mlcoa’s overarching account framework and overseeing and managing key national customers
- Delivering a strategic and sustainable approach to account management, partnerships and business growth
Before joining the medico-legal space, she began her career as a case manager in the workplace rehabilitation provider sector, supporting clients in their safe return to work and assisting insurers and employers to mitigate risk in their workplaces.
Vicky then worked as team leader, training and supporting other staff, before moving into branch, state and general manager positions where she managed the operations, led the strategic direction and enabled business growth.
She’s excited to be working for a responsive, respectful, empowering provider service that connects participants to support.
Alana is our Organisational Excellence and Efficiency Manager.
She brings to her role a highly successful, 17-year career beginning as an occupational therapist and later moving into people and quality management roles in the corporate health management sector.
More recently Alana has held account management roles across government agencies and the medico-legal sector.
As an occupational therapist she worked in hospitals and outpatient clinical services, and corporate health management and medical brands, developing sound people management skills.
She worked clinically for five years before entering the injury management sector, where she worked predominantly with patients with progressive neurological conditions such as motor neurone disease, multiple sclerosis and Huntington’s disease.
Alana’s lengthy experience working in the disability sector gives her a strong understanding of a customer-centred approach to therapy and makes her a solid advocate for giving our clients more choice and control over their disability, and empowering them to achieve their goals.
As National Concierge Manager, Kevin is committed to making the ideal match between the participants we support and the therapists who provide the services they need.
With more than a decade of team leading experience, Kevin is passionate about customer service, continuous improvement and serving every single participant with professionalism and respect.
He and his team take lots of things into consideration when matching participants and their families, such as location and availability, experience, skills, and areas of specialty. They also consider more personal factors like favourite sports, common interests, hobbies and community connections.
Kevin is aware that it’s often the little things that help build rapport and engagement and make all the difference as we support participants to live a better life today.
He loves having a job that makes a positive, meaningful impact on communities around Australia by helping to empower NDIS participants to take more control over their own lives.
As a Concierge Officer, Daniel is responsible for being the first point of contact for NDIS participants.
Daniel enjoys speaking to different people and helping as much as he can through his main responsibilities of answering the phone and replying to emails.
He always tries to get back to participants within 24 hours or earlier to give everyone the best service and because he knows how important it is to get everyone started on their plan.
Before becoming a Concierge Officer, Daniel worked at Melbourne Pathology where he booked home visits for pathology services for people who couldn’t attend collection centres.
Daniel has also supervised and entertained children with Camp Australia, and he was head of sport when he worked with Camp America in Mississippi, USA.
Daniel’s mother had a stroke when he was little and lost most of her eyesight, which taught him how important it is to look after someone who needs a bit of help.
He prides himself on being able to assist people to become the best version of themself.
Margaret is qualified as a Physiotherapist and an Exercise Physiologist, and has worked professionally in both allied health sectors.
She worked for two years as a physiotherapist in private practice, performing musculoskeletal and clinical pilates assessments with adults, adolescents and children.
In this role, she worked with conditions such as:
- Musculoskeletal injuries
- Depression and anxiety
- Post-traumatic stress disorder
- Pregnancy-related issues, such as incontinence
Earlier, Margaret was employed at a private physiotherapy clinic, also with people from across the age span, and with conditions such as intellectual disability, autism, cerebral palsy, and back pain.
She also has experience working in a hospital within an orthopaedics ward and fracture clinic, where she performed mobility assessments with people of all ages. She worked with conditions including spinal cord injury, amputation, Parkinson’s disease, and multiple sclerosis.
Margaret loves helping people get the most out of their lives by supporting them to live more independently, and seeing them make improvements over time makes her happy to be part of their journey.
She is enjoying her work with Ability Action Australia and supporting NDIS participants across Sydney.
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Chloe is an active learner and enthusiastic allied health professional with four years’ clinical experience working with people aged seven years and above.
She is focused on implementing evidence-based interventions within the NDIS space to achieve optimal health outcomes for participants. Taking a goal-oriented, participant-centred approach, Chloe engages not only the participant but also their family, friends and caregivers.
Her work has involved supporting people from culturally and linguistically diverse backgrounds, and children and adolescents with varying conditions, including cerebral palsy, stroke, motor neurone disease and intellectual disability.
Chloe is experienced in occupational therapy assessments, interventions and evaluations in the home and community settings (school or work), including:
- Functional and psychosocial capacity assessments
- Assistive technology assessment and prescription
- Manual handling training and education
- Supported Independent Living Assessments
- Supported Disability Accommodation Assessments
She has extensive experience working with people with mental health conditions, and in prescribing assistive technology. Chloe also values holistic and integrative therapies for her clients.
Chloe is passionate about supporting participants to achieve their NDIS goals within all aspects of their life, so they can lead happy and fulfilling lives within our community.
She works full time across the Blue Mountains.
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Sophie was inspired to become an occupational therapist after working in the disability support sector and seeing the difference that professionals in this space can make in people’s lives.
Since gaining her qualifications, Sophie has worked with people across the lifespan, providing a range of supports and services to NDIS participants in the community.
She values getting to know participants by finding out what is important to each individual and helping them achieve their goals. Sophie works with her clients to make everyday life easier by building knowledge and skills, finding new ways of doing things and changing the environment to suit different needs.
Sophie has worked with people of all ages living with disability such as developmental delay, autism, cerebral palsy and stroke. She has clinical experience in:
- Functional capacity assessments
- Supported independent living assessments
- Assistive technology assessments for manual and power wheelchairs, transfer equipment, showering equipment and home modifications
- Everyday skills development for domestic tasks or personal care
Based in Penrith, Sophie is excited to be working with the NDIS community across greater western Sydney.
Simone is an Occupational Therapist who has developed practical skills across many clinical areas through practical placements in various hospitals and private clinics.
Her experience includes acute aged care, NDIS in the community and acute cardiac and respiratory settings. Simone implemented best practice based on current evidence and worked closely with multi-disciplinary teams to provide holistic care to patients and participants of all ages which she continues to strive towards.
While studying, Simone pursued her interests in Occupational Therapy outside of university where she worked in private occupational rehabilitation clinics supporting injured workers return to their pre-injury role.
Simone is an active learner and a dedicated allied health professional, who brings energy and enthusiasm to her role. This is reflective in the efficient and effective services she aims to provide to all her participants.
Avery’s previous position involved working with NDIS participants in the community, a rewarding role that involved helping people from different cultural backgrounds with not only their therapy needs, but also their language barriers, as she is multilingual.
She has worked with children with autism spectrum disorder, and adults with conditions such as stroke, dementia and Parkinson’s disease.
Her experience includes performing a variety of standardised assessments, such as:
- Sensory profile
- Functional capacity assessment
- Cognitive assessments (Allen’s cognitive level screen, Montreal cognitive assessment, and daily living skills assessment-financial management)
Avery has also used a mix of standardised interventions, such as manual handling training and education; equipment prescription (e.g. manual wheelchair, shower bench), and everyday skills development for personal care tasks.
She enjoys advocating for the needs of people with different conditions, who often aren’t able to advocate for themselves to get the appropriate level of support they need.
Avery’s excited to be part of our national team and is currently working with participants across the greater Sydney area.
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As both an Occupational Therapist and Exercise Physiologist, Wendy develops exercise programs and assessments and interventions for a diverse group of people.
She enjoys helping people with disability reach their own goals for themselves, and works hard to empower her clients to become more independent and feel supported on their own terms.
Wendy works with the person, their family or caregiver, and other healthcare professionals as necessary, to support them in the best possible way.
As an exercise physiologist, she has experience in:
- Early intervention (mental health) programs for young adults to manage their physical health and side effects from medication
- Developing exercise programs to manage chronic illness such as cancer, diabetes and mental health conditions
- Creating exercise programs for children with development delays to improve physical function and reach developmental milestones
As an Occupational Therapist, Wendy has achieved the following:
- Conducted upper limb and hand therapy rehabilitation for patients after stroke and for Guillain-Barre syndrome
- Worked with rural public schools to provide motor and behavioural interventions over telehealth services, including handwriting therapy and social skill development
- Provided assessments and interventions for brain injury rehabilitation patients, including cognitive retraining, NDIS access applications and prescribing adaptive equipment
Wendy works full time across the south-western suburbs of Sydney.
Jessica has over five years of clinical experience as an accredited Exercise Physiologist.
She shows great pride in her client centred approach and has worked across a number of sites with a range of clientele from the NDIS, Medicare, aged care facilities, return to work sectors and in private and community health.
Her broader clinical experience includes:
- Creating individualised exercise rehabilitation programs aimed towards improving her clients functional and personal goals
- Clinician Pilates instructor with tailored programs for a number of injuries, Pilates for pregnancy and seniors Pilates
- Running of a national manual handling program for care workers
- Team leadership, including leading a team of four Exercise Physiologists across the western Sydney region
- Coaching children from four years old of all abilities in the sport of netball
Trevor is an Exercise Physiologist who has supported clients of many different age groups and fitness levels in improving their health and fitness.
He endeavours to support his clients with a client-centred, evidence-based approach and has worked with a range of different clients across different services, including the NDIS, private health, WorkCover, DVA and Medicare.
His broader clinical experience includes:
- Planning and creating individualised exercise programs to assist clients in improving their overall health and achieving their goals
- Assisting injured workers return to work and increasing functional capacity for daily living
- Educating clients about healthy living, physical activity and strategies to help manage injuries or conditions
- Working with clients with neurological conditions to increase independence and quality of life
- Coaching individuals and group fitness classes at a CrossFit gym in South-West Sydney
Emma enjoys empowering people with the knowledge, tools and ability to live more active and independent lives.
Before joining Ability Action Australia, she worked in a private clinic with people of all ages. Her work there included:
- Delivering programs for children with cerebral palsy, depression and for sport specific skills and motor control
- Musculoskeletal and neurological rehabilitation
- Strength and conditioning training for adults
- Physical assessments: range of motion, balance, strength
Emma’s previous experience involved occupational rehabilitation for the workers’ compensation sector, completing initial assessments, pre-employment assessments, and ergonomic reviews and set up.
Prior to that as a gym-based exercise trainer, she performed initial exercise assessments, musculoskeletal rehabilitation, general fitness training, and with planning and instructing group fitness classes.
As a student, Emma was involved in aged care assessments, developing and delivering exercise programs, general strength and conditioning, exercise for specific conditions such as osteoporosis and dementia, as well as balance training and functional movements.
She loves helping a person improve their functional capacity and confidence in movement through exercise.
Emma’s favourite quote is: “Look for something positive in each day, even if some days you have to look a little harder.”
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Marie-Eve has extensive experience with paediatric populations and has been working with children for over 20 years. She graduated from the University of Montreal in Canada in 2012. She worked for three years in Canada where she developed and implemented an Occupational Therapy department in a multi-disciplinary paediatric clinic, before embarking on her Australian journey. Since arriving in Australia, Marie-Eve has been working in private settings, where she continues to thrive working with children and their families.
Over the years, Marie-Eve has worked with babies, children and adolescents with a wide range of abilities and grew a real passion for helping them and their family overcome daily challenges in their home, school and community environments. Marie-Eve is passionate about developmental challenges, trauma-informed care, sensory integration and play-based therapy.
Marie-Eve has experience navigating NDIS and supporting families to achieve their goals via a holistic, evidence-based and family-centred approach. Her experience includes working with children on the autism spectrum, developmental delays, sensory processing difficulties, developmental coordination disorder, attention deficit hyperactive disorder, oppositional defiance disorder, generalised anxiety disorder, cerebral palsy and genetic disorders amongst others.
Marie-Eve also enjoys supporting her colleagues and Occupational Therapy students by sharing her knowledge and mentoring.
Esther enjoys supporting adults, adolescents, and children with different needs and goals to live happy and fulfilling lives.
She has gained clinical placement experience working in hospital and community settings, performing:
- Functional assessments
- Psycho-social assessments
- One-on-one play therapy with children in early intervention
Esther moved into Occupational Therapy from an advertising and media background in order to apply her strengths in creative problem-solving in an area where she could make a positive difference in the lives of people in need.
She believes we should celebrate everyone’s uniqueness by solving problems and advocating to build a more inclusive and diverse society.
Esther is thrilled to be working with the NDIS community through Ability Action Australia. She works full-time across the Hunter region of NSW.
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Ishiela has worked with young and older NDIS participants. She thrives on enriching lives by helping people become more independent and participate in meaningful activities.
She has worked with a range of conditions including younger- and late-onset dementia, schizophrenia, personality disorder, cognitive impairment, stroke with one-sided weakness, and chronic pain.
Recently, Ishiela worked in an aged care setting where she prescribed a range of adaptive equipment – wheelchairs, electric beds, adaptive cutlery and mobility aids – to help residents manage everyday tasks.
She was also responsible for pressure care intervention, hoist and sling prescription, education on manual handling techniques, falls prevention strategies, and mobility reviews and safety after a fall.
Ishiela has completed a range of assessments, including:
- Functional allied health assessments
- Cognitive assessments
- Cornell Scale for Depression
She is thrilled to be joining Ability Action Australia where she will enjoy helping participants lead more fulfilling lives, and building on her knowledge and skills.
Ishiela works full time from Newcastle.
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Novia is an enthusiastic Occupational Therapist who enjoys helping her clients maintain their daily routines and overcome the barriers that hinder recovery.
Novia has worked in an aged care facility where she worked with clients diagnosed with dementia, schizoaffective disorder and depression, and provided a pain management program. This involved assessing the pain levels of residents using an Abbey Pain Scale and functional assessments. She applied different pain management methods including exercise sessions and TENS electrotherapy.
During her fourth-year placement, Novia worked in a hand therapy outpatient service, where she:
- Provided individual therapy sessions
- Built good rapport with her clients
- Facilitated Constraint Induced Movement Therapy, using repetitive movements to improve upper extremity function in stroke patients.
While at university she had a placement in a mental health clinic, where she worked with people diagnosed with mental disorders such as schizophrenia, bipolar disorder and borderline personality disorder.
She’s excited to have joined Ability Action Australia and is enjoying the opportunities to work with people from the NDIS community in and around Tamworth.
Kayley enjoys supporting people who are experiencing disadvantage and helping them to reach their full potential. She also values giving those without a voice a means to speak.
As a student, she completed professional placements in a number of areas of occupational therapy, including:
- School learning support officer (support class + mainstream)
- Motor proficiency testing
- Non-verbal assessments
- Handwriting assessments
Kayley has experience with various types of disability, including autism spectrum disorder, achondroplasia, sensory processing disorder, and intellectual disability.
Currently completing her final year of study, Kayley works part-time with Ability Action Australia supporting NDIS participants across Tamworth, NSW.
As an Occupational Therapist with more than three years of experience, Rachel has worked across a variety of therapeutic settings assisting both children and adults to get more out of life.
She enjoys working collaboratively and overcoming barriers so that individuals can have a positive NDIS experience.
Rachel has specific experience working with amputees, individuals with neurological disorders and people with Autism Spectrum Disorders.
She is experienced in:
- Minor and major home modifications
- Building self-help and social skills
- Assisting with sensory processing difficulties
- Prescribing aids and equipment
- Completing seating and positioning assessments
Rachel is particularly enthusiastic about equipment prescription and seating and positioning to maximise independence in all environments and promote engagement in activities of daily living.
Leah is an Occupational Therapist who works collaboratively to positively contribute to client outcomes and ensure client goals are achieved.
She has worked closely with a variety of individuals in health and occupational rehabilitation. In particular, Leah thoroughly enjoyed her time within an adult inpatient brain rehabilitation unit, where she utilised the NDIS to assist with future planning for client needs.
Leah’s experience includes:
- Management of psychological and physical cases
- Initial assessments
- Activities of daily living (ADL) assessments
- Ergonomic desk and car assessments
- Goal setting
- Preparing and conducting both individual and group therapy sessions aimed at improving and maintaining function
- Collaborating and negotiating with multidisciplinary teams regarding future planning and client progress
- Attending medical case conferencing
- Worksite assessments and reviews
- Return to work programs and job search skills training and preparation for career transition and job seeking assistance
Mel has primarily worked as a community-based therapist, servicing clients of all ages under the NDIS.
She loves supporting people with disability and making a difference to their lives.
During her career, Melissa’s main roles have involved completing functional needs assessments, complex home modifications, assistive technology (including complex seating, commodes, wheelchairs, powered mobility devices and bed and mattress prescription), vehicle modifications, specialist disability accommodation reports and providing ongoing therapies to build capacity.
She’s worked with people of all ages, including in paediatrics, with:
- Intellectual impairments
- Progressive neurological conditions
- Mental health
- Acquired brain injuries
Mel is thrilled to be on board with Ability Action Australia, working with the NDIS community in and around Mackay, in Queensland.
Before joining Ability Action Australia, Brooke worked with children and adolescents and their families from the NDIS community.
She has experience working with clients who live with development delay, autism, anxiety, Down syndrome, cerebral palsy, global developmental delay, dyslexia, dyspraxia and sensory processing difficulties.
Brooke also has a strong background working in child and adolescent mental health (anxiety, trauma and behavioural issues).
She has additional experience with:
- Helping with sensory processing difficulties
- Behaviour management
- Social and emotional regulation
- Attention difficulties
Brooke loves assisting people to achieve their full potential and inspire her clients to create meaningful lives.
She is based in Robina on the Gold Coast, Queensland.
Nadine is a highly experienced Occupational Therapist with more than three years of experience in a variety of rehabilitation settings. She has clinical experience within acute hospital settings, including within the General Medical, Neurosurgical and Oncology wards to support safe discharge planning. Nadine has also completed volunteering at specialist needs schools with children of primary school age and working within a disability support facility for adults to provide Occupational Therapy services. Nadine has also supported injured workers return to employment following injury or illness.
Nadine’s broader skills and experience includes:
- Supporting individuals access the NDIS
- Conducting, analysing, interpreting and documenting a wide array of Occupational Therapy assessments including:
- Assessment of Motor and Process Skills (AMPS)
- Activities of Daily Living Assessments
- Workstation Assessments
- Initial Assessment meetings within the home
- Home Modifications
- Aids and equipment Prescription
- Sensory Profiles
- Falls prevention
- Variety of mental health assessments
Catherine has been employed in a range of positions and always approaches her work with motivation and enthusiasm.
As a support worker, she provided high quality assistance to children and adolescents on the autism spectrum and their families. Her role involved working closely with the children to help them achieve their goals, increase their independence and participate within the community.
Catherine has also had experience with:
- Working with people with mental illness including schizophrenia, depression and anxiety
- Supporting older adults with their orthopaedic rehabilitation, such as post-hip/knee surgery precautions, education on falls prevention and assistive equipment prescription
- Working in a kindergarten supporting children in social communication, emotional regulation, fine and gross motor skills and sensory preferences
Catherine believes everyone, including those living with disability, deserve the chance to live a full life, and gains a sense of fulfilment knowing she’s supporting people in the everyday activities of life.
Based in Melbourne, she works full time across the south-eastern suburbs.
Originally from Malaysia, Nicole is an experienced occupational therapist who is passionate about working with people from all backgrounds and with different abilities.
She has been working in the disability field for over three years and has a keen interest in working with children and their families in achieving their unique goals.
Nicole’s experience includes working with children on the autism spectrum, and those with developmental delays, sensory processing difficulties, developmental coordination disorder, attention deficit hyperactive disorder, and genetic disorders.
She has also worked in rehabilitation and private practice and has clinical experience in community settings including schools, clinics, prisons and day centres.
Nicole’s skills and experiences include:
- Functional capacity assessments
- Assistive technology trial and prescription
- Sensory strategies
- Functional independence measure assessment
- Cognitive orientation to occupational performance approach
- DIR Floortime/ play-based approach to therapy
- Minor home modifications
Nicole is enjoying working with NDIS participants in Melbourne.
Jenna is an Occupational Therapist who graduated in 2019 and has experience in the Occupational Health and Rehabilitation settings. Jenna has assisted injured workers with their safe return to work, recovery planning and independence within the home following a workplace injury. Through her studies Jenna also has experience within the community, working in the NDIS and Aged Care systems, and has participated in interventions within the mental health setting, including those specific to dementia, depression and anxiety.
As a clinician, Jenna strives to assist all clients to achieve their goals, increase their independence and enable them to live a meaningful and fulfilling life.
Jenna is keen to continue to build her knowledge and experience as an Occupational Therapist as part of the Ability Action Australia team, while working collaboratively with individuals and their support networks.
Jenna’s broader skills and experience includes:
- Activities of Daily Living Assessments
- Workplace and Ergonomic Assessments
- Initial Assessment meetings within the home and the workplace
- Home modifications
- Aids and equipment prescription
- Cognitive Assessments
Goal setting and delivery of client-centred interventions